FAQ's

Shipping

Who are Craftivitykita's shipping partners?
Available shipping services: JNE, TIKI, and J&T.
For locations within the JABODETABEK area, if you prefer
instant delivery,
we can use Go-Jek or Grab for
instant shipping.
What is the estimated delivery time?
Delivery estimates depend on the destination region and the shipping service used (regular or instant).

Can items be shipped internationally?
Currently, we do not offer international shipping services.

PRODUCTS

How do I return a product?
Procedures and terms are available here.

Can I make a warranty claim?
Certainly! As long as you have the purchase receipt, you are entitled to claim a warranty for damage within 2 months of the purchase date. If the item is past the warranty claim period, we cannot process the request further.

Can promotional items be exchanged or returned?
Promotional items cannot be exchanged or returned.

How do I care for Craftivitykita products?

Can products be repaired, and how does the repair process work?
Craftivitykita offers repair services for Craftivitykita bags using materials currently in stock. Repairs include: replacing damaged or loose knitting, replacing damaged leather, and replacing damaged accessories or hardware. Bags for repair can be sent
after Contacting The Customer Service at the Website

PAYMENT

What payment methods does Craftivitykita accept?
For credit card transactions, payment can only be made via QR code scan (QRIS), bank transfer, debit card, or GoPay QR/QRIS.